Please review the confirmation carefully.  If you find anything incorrect, please call us immediately to correct it.  If you had made the reservation online, it becomes your responsibility to choose the correct date, time, vehicle, and pickup location for your trip.

The policies below are for the Washington Metropolitan Area (within 50 miles radius).

This Service Agreement serves as a contract between HAWA Transportation. And the customer. Terms & Conditions of this contract are as follows:

A deposit on a major credit card is required for all reservations. Reservation is not confirmed until deposit and service agreement are received. Balance will be billed to customer’s credit card upon completion of job. A 20% gratuity will be added to all reservations.

Deposits are non-refundable. If HAWA Transportation is unable to start a job due to circumstances beyond our control, the customer’s deposit will be refunded in full.

Availability of limousine past reserved time is not guaranteed. HAWA Transportation LLC provides a 15-minute grace period on all reservations. After 15 minutes customer accepts responsibility for overtime charges incurred at the following rates: 0.5 hours for every 15 minutes extra beyond the 15 minutes grace period.

CANCELLATION POLICY:

Sedan – Minimum cancellation time without charge is 3 hours before scheduled pick-up time. SUV – Minimum cancellation time without charge is 3 hours before scheduled pick-up time. 14 Passengers Sprinter Van or minibus that is canceled within a one week (7 days) of the scheduled pick-up time will be subject to a full charge of the hourly rate for the required minimum hours that was agreed upon at the time of booking less the deposit.
55 Passenger’s Motor Coach – Minimum cancellation time without charge is 15 days before scheduled pick-up time.

By booking Hawa Transportation you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.

*Any cancellation within the above-mentioned time frames will be charged full.  No refund will be issued.

DEPOSITS

A CREDIT CARD IS REQUIRED TO MAKE RESERVATION

The following services require a 20% non-refundable deposit to be applied to the reservation at time of booking: Hourly Reservations, Proms, Night on the Town, Concerts, Weddings, or Special Events in our limousines or mini coach.

Sprinter and Executive Mini-Coach require a 50% deposit. Exceptions are only made to the reservations due to extreme weather conditions that result in the inability to traverse the roads.

AIRPORT ARRIVALS: We constantly monitor the flight arrival information that you provide to us, and your chauffeur will meet you upon arrival.

Please contact our office as soon as possible if there is a change in your flight information.

National Airport (DCA): Our Chauffeur will be awaiting your phone call at the Cell phone waiting area. You should contact him/her when you are ready.

▪ Terminal A: Meet your chauffeur outside the Terminal on the Ground (Baggage) Level, which will be outside your baggage claim area.

▪ Terminal B: Meet your chauffeur outside the Terminal on the Ground (Baggage) Level, which will be outside your baggage claim area. Please contact him/her to notify of gate number.

▪ Terminal C: Meet your chauffeur outside the Terminal on the Ground (Baggage) Level, which will be outside your baggage claim area. Please contact him/her to notify of gate number.

CHARGES:

Airport – Wait Time: there will be no charge for wait time if you meet the driver within the first 30 minutes after the plane touchdown of all domestic flights or within the first 60 minutes after the plane touchdown of all international flights. Once the grace period has passed, wait time will be charged by the vehicle’s hourly rate, rounding up 15-minute increments starting from the actual landing time. On all non-airport (including private FBO) pickups there is a grace period of 20 minutes no-charge, after which waiting time will be charged at applicable hourly rate in 15-minute increments. Wait time beyond 15 minutes will be accessed an additional $1 per minute in 15-minute increments.

Garage-to-Garage: Charges are included in each reservation and is calculated by applying the hourly rate from garage (commencement) to pick up location, through the duration of the reservation, and from drop-off location to garage (conclusion).

Extra Stops: One 15-minute stop is permitted for an additional $25. Additional stops will convert the reservation to hourly at the applicable rate. 

Fuel Surcharge: All sedan, SUV, Sprinter and Bus reservations are subject to an 8% fuel surcharge.

Quotes: All quotes are valid for 30 days. Quotes 31 days and beyond are subject to current rate at the time of booking.

Child Seats: Available upon request for $25 per forward facing (toddler)/rear facing (infant)/booster seat.

Administrative Fee: A 15% fee will be accessed to all Reservations.

NO SHOW POLICY:

Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Hawa Transportation after 30 minutes for domestic flights or 60 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity, and any accumulated expenses. If you can’t locate your vehicle, DO NOT LEAVE! Call our office at 703-649-5000 and we will locate your driver and assist you in locating your reserved car.

Point-to-point: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity, and any accumulated expenses. If you can’t locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.

DAMAGE: Customer accepts financial responsibility for all damages resulting from improper use of the Vehicle and its contents, including but not limited to audio/video equipment, lighting, exterior and interior components including upholstery. Repairs for damages may be billed to customer’s credit card.

Objectionable Person(s) /Misconduct:  Carrier reserves the right to refuse to transport a person(s) whose conduct is objectionable and unsafe and terminate the charter. Misconduct (by passengers) to others and driver may result in immediate termination of charter without any refund. If necessary, police assistant may also be sought.

Smoking or illegal drugs are not allowed in any of our vehicles. The use of any illegal substance is prohibited in Our vehicles. The possession or consumption of alcohol by any passenger under the age of 21 is prohibited. Any breach of this policy will result in immediate termination of services and payment due in full for entire reservation. In this instance, driver may terminate services immediately or return passengers to the point of initial pickup.

LIABILITY:

Hawa Transportation and/or all its affiliates have NO liability and will NOT be responsible whatsoever for any property or personal belongings left in the vehicles by the passengers. We ask you to please check the vehicle before you leave. If something is found, we will make sure to contact you immediately for return.

HAWA Transportation Cannot be held responsible for mechanical problems, inclement weather, route travelled, or other uncontrollable circumstances including those resulting in the inability to start a job at its scheduled time or complete a job in its entirety or at its scheduled finish time. If the requested vehicle cannot be provided, HAWA Transportation LLC may provide a vehicle of equal or greater capacity or combination of vehicles at its discretion.